Returns & Refunds

We want you to love what you ordered. If something isn't right, we offer a 7-day return window from the date of delivery — no questions asked, as long as items meet the conditions below.

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition with all tags attached
• In original packaging (if applicable)
• Returned within 7 days of delivery

Items that show signs of wear, washing, damage, or missing tags will not be accepted.

The following cannot be returned:

• Sale or discounted items (marked as “Final Sale”)
• Items purchased with a coupon offering more than 30% discount
• Gift cards
• Items damaged through customer misuse or negligence

1. Go to My Account → Orders, open the delivered order, and tap Request Return at the bottom of the order detail page.
2. Select your return reason and, if relevant, attach photos of the item (required for defect claims)
3. Choose your preferred refund method — Store Credit or original payment method (where eligible)
4. Our team will review your request within 2 business days and approve or contact you if additional information is needed
5. Ship the item back using a trackable courier once approved. Return shipping costs are borne by the customer unless the item is defective
6. Once we receive and inspect the item, we will process your refund

If you received a defective, damaged, or wrong item, we sincerely apologise. Email us within 48 hours of delivery with your order number and clear photos. We will arrange a free return pickup and offer a full refund or replacement at no extra cost to you.

Once your return is received and approved:

• Online payments (Razorpay): Refund to original payment method within 5–7 business days
• Cash on Delivery: Refund via bank transfer (NEFT/UPI) within 7–10 business days. You will need to provide your bank/UPI details

You will receive an email confirmation once the refund is processed. Bank processing times may vary.

Need a different size or colour of the same item? We offer direct exchanges within the same 7-day window from delivery — no new order needed.

• Exchanges are for the same product only — a different size or colour, not a different item
• The full quantity on that order line must be exchanged together (partial-quantity exchanges aren't supported)
• Since it's a like-for-like swap, no payment or refund is involved
• Go to My Account → Orders, open the delivered order, and tap Exchange Size / Color
• Once approved, ship the original item back — we'll dispatch your replacement as soon as it's received

Prefer a refund instead, or want a different product entirely? Use the return process above.

For any return or refund queries, email hello@abeoye.com or reach out via our contact page. We respond within 2 business days.